Patient Medical Home Assistant (PMHA)
Permanent FTE: 1.0
Summary of Position
The Patient Medical Home Assistant (PMHA) works with the clinic’s electronic medical record (EMR) to track patients and their care. Following a RDPCN-directed plan, the PMHA will assist the clinic in identifying and contacting patients due for preventative health screening (e.g., cancer screening such as mammograms) and chronic disease management appointments. This may involve performing chart reviews or running clinic-level reports.
The PMHA will work as part of the Quality Improvement team and works collaboratively with the clinic Practice Facilitator(s)
Key Roles and Responsibilities include, but are not limited to:
- Identify and contact patients:
- That are due for care and book appointments with physicians and multidisciplinary team members.
- That are due for preventative health screening to offer screening requisitions.
- In relation to quality improvement initiatives directed by the PCN Quality Improvement Team.
- Update EMR patient records for:
- Demographic information and the status of those no longer on the physician panel
- External preventative health screening results from the provincial health record
- Reporting and Evaluation:
- Could include but not limited to screening data for physician’s patient demographics relative to screening indicators, Alberta Screening and Prevention (ASAP) maneuvers
- How to search and extract EMR data
- Understanding Community Information Integration (CII) and Central Patient Attachment Registry (CPAR)
- Familiarity of using different patient portals in EMR’s
Experience, Skills, & Qualifications:
- Medical Office Assistant (MOA) Certification or other relevant post-secondary education preferred
- A minimum of two (2) years in a primary care environment demonstrating expertise in at least one EMR platform
- Experience in a panel manager or patient care coordinator assistant role is an asset
- Practice Facilitator training through the Alberta Medical Association is an asset
- Demonstrated ability to work in a team-based environment
- A valid driver’s license and access to a vehicle is required
- Occasional evening or weekend work is required
Work Collectively with: Practice Facilitator
Direct: Program Manager
